About

Company History

Everyone has a story. Here is ours.

We are a visionary BPO company operating in East Africa, and Canada.

With a dedicated team of highly skilled professionals, we provide exceptional services while maintaining a deep understanding of local culture and values. Our commitment to operational efficiency, technological innovation, and social responsibility sets us beyond.

Our unique value proposition combines Canadian BPO quality with cost-effective offshore prices. We are driven by a passion for innovation, growth, and making a positive impact on your business.

We are rewriting the narrative of BPO, transforming lives, and championing your business success.

Mission

Our horizon is clear: to ascend as Africa’s premier outsourcing hub, delivering cost-eﬀective and high-caliber IT and customer service solutions. We envision setting a gold standard in service, offering our clients in Canada and the USA an unmatched blend of aﬀordability and excellence. Our vision is to nurture a legacy of service that not only meets the needs of today but paves the way for tomorrow’s innovation.

Vision

To empower and uplift the vibrant youth of Rwanda and the wider African continent by providing unparalleled job opportunities in the burgeoning IT and customer service sectors. At Connex Technology, we go beyond the traditional scope of Business Process Outsourcing; we act as a bridge that connects African talent to North American enterprises with Rwanda becoming the new hub for Technology and Security in Africa, fueling economic growth and scripting success stories every day

Purpose

As a beacon of innovation and development, Connex Technology stands at the intersection of transformation and opportunity. We are not just about offering services; we are about forging a pathway for growth and empowerment. With every partnership, we commit to unlocking potential, advancing careers, and enriching economies.

Shema Prince - CEO

I’m excited to share a glimpse into the transformative journey at Connex Technology. As the CEO, my passion drives a mission that goes beyond business – we’re here to revolutionize customer service in Rwanda. Our commitment extends to uplifting local businesses and empowering the dynamic youth of our nation.

In collaboration with Rwanda GBS Growth Initiatives and Harambee, we’re actively working to bridge the gap between industries and customer service. This partnership not only propels our company forward but also creates meaningful opportunities for the future leaders of Rwanda.

Join us in this movement towards a brighter and more prosperous Rwanda. Together, let’s break boundaries, make waves, and celebrate victories at Connex Technology.

Thank you for being an essential part of this incredible journey.

Our commitment

At Connex Technology, expect a synergy of cost-efficiency and skilled expertise. Our services are tailored to present the best value, significantly lower than average outsourcing costs without compromising quality.

We provide top-tier, customized IT and customer services that cater specifically to the unique needs of our clients, allowing them to concentrate on their core operations while we champion their development and growth.

Why US

We understand that business can be chaotic. That’s where we come in. We’re focused on adding some much-needed balance to the mix. We accomplish that by forging real partnerships with our clients. When you work with us, you’re working with a team who understands your pain points and your goals. We’ll help you find order in the midst of the chaos.