Who we are

Excellence Reimagined. Delivered With Impact.

Connex is reimagining the future of work. We unite Africa’s brightest bilingual talent and high-expertise consultancy in Customer Experience (CX) and Global Business Services (GBS/GCC), and amplify both with the latest cutting-edge technology in operations.

Our three-part engine People, Data, and AI allows Connex to redesign how work gets done, from customer journeys to mid- and back-office systems.

Our talent powers staff augmentation and AI auditing, while our consulting ensures these teams operate within smarter models, safer guardrails, and faster cycles. With technology as the multiplier, clients capture efficiency, resilience, and intelligence that drive lasting value.

OUR PURPOSE

Our Story

The world changing fast. Costs are rising, talent is hard to retain, scaling is harder and AI adoption is exploding, but without oversight, AI creates risk. Traditional outsourcing firms add headcount, but they don’t fix these problems.

Connex was founded to change this. We exist so enterprises can scale without sacrificing control, compliance, or customer trust.

By combining Africa’s bilingual workforce with world-class training in GBS operations and AI auditing and uniting them with our consulting expertise and cutting-edge operations technology, we are building a model where companies capture the efficiency and customer experience excellence they need today, while gaining the AI governance and operational intelligence doesn’t just prepare them for tomorrow, it reimagines and shapes their future of work.

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Our consult-to-operate model

CoNext™ Consulting

Redesign customer journeys & operations through CoCX™ (Customer Experience) and CoGBS™ (Shared Services Optimization).

GBS Professional Talent Solution

Deploy certified, bilingual professionals in just 2–3 weeks. Embedded, not freelanced; trained for critical thinking, not just tasks.

Sens e

SenseAI™ Auditing

Human-in-the-loop oversight for AI, catching errors, bias, and compliance risks before they scale.