CoNext™ Consultancy
Where Strategy Meets Scalable Execution
Every enterprise wants transformation and few know how to make it stick. CoNext™ Consultancy bridges that gap. We help organizations redesign their Customer Experience (CoCX™) and Global Business Services (CoGBS™) operations through a proven, data-driven methodology that transforms inefficiency into excellence.
Our mission is Simple
Transform your operations into an intelligent, measurable, and scalable growth engines
Powered by People, Data & AI
Connex brings a consult-to-operate edge. We don't just hand over reports—we stay to execute..
Every redesign integrates Connex-trained GBS Capability Accelerators and our SenseAI™ Auditors, ensuring that your workflows are efficient, compliant, and future-proof.
Customer Experience Transformation (CoCX™)
Design Experiences That Build Loyalty and Revenue
We help companies design and deliver experiences that build loyalty and revenue, from front-line interactions to back-office support.
What We Optimize
- Omni-channel Customer Journeys
- CSAT and NPS Improvement Programs
- CSAT and NPS Improvement Programs
- CX Operations Integration with AI
Result
Reduced friction, increased customer trust, and teams empowered to deliver excellence across every touchpoint.
Shared Services Optimization
(CoGBS™)
Transform Shared Services Into Value-Generating Hubs
We reimagine your shared services and business support functions, transforming them into value-generating hubs that scale efficiently.
What We Deliver
- Target Operating Model (TOM) Design
- Process Optimization and Automation Mapping
- KPI Alignment and Governance Frameworks
- Implementation Playbooks and Training
Result
Faster cycles, better visibility, and stronger alignment between strategy and execution—all while keeping your teams in control.
Our Impact
Organizations using CoNext™ Consulting achieve:
Ready to Transform Your Operations?
Let's discuss how CoNext™ Consultancy can help your organization achieve measurable, sustainable transformation.
